At checkout, you may be presented with options to either prepay duties and taxes or to pay duties and taxes on delivery. If you choose to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery. If you choose to pay duties and taxes on delivery, you will be required to pay these fees to the shipping carrier when you receive the order.
If you prepaid duties and taxes on your order but have received a bill for additional charges, please email us at [email protected] with a copy of your order receipt. We will investigate the issue and respond to you as soon as possible.
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