Borderfree is proud to be the global partner to the world’s leading stores. We are the experts in customs and international delivery, trusted by millions of shoppers in over 220 countries and territories around the world.
The Benefits of Borderfree:
Discover all the international stores that ship directly to you.
Track all your international orders.
Check out safely and securely on each store’s site with local payment and currency options.
Prepay duties and import taxes, and avoid surprise charges at delivery.
WHAT ARE THE BENEFITS OF A BORDERFREE ACCOUNT?
Borderfree members experience the following benefits:
World-Class Brands - Shop your favorite brands and discover hundreds of global stores.
Fast & Secure Checkout - Buy with confidence at 200+ online stores with secure, express checkout on our partners’ sites.
Reliable International Shipping - Authentic brands shipped directly to you via Express or Standard service with guaranteed shipping costs.
Personalized Recommendations - Let us know your preferences and we will customize your shopping experience.
Member-Only Offers - Be the first to know about exclusive deals and enjoy great savings at your favorite stores.
HOW DO I CREATE A BORDERFREE ACCOUNT?
To create a Borderfree account, click Register on our Borderfree homepage, enter your information, and select your preferences—it's that simple! You can also sign up for an account on some of our participating Borderfree stores check out pages. At these stores, you'll have the option to create an account after you place your international order.
I FORGOT MY BORDERFREE ACCOUNT PASSWORD. HOW DO I RESET IT?
To reset your password on Borderfree.com, complete the following:
Click Sign In on the top navigation menu.
On the Sign In page, click Forgot your password?
On the Forgot Password page, enter the email address associated with your Borderfree account. We'll email you a link to reset your password.
Check your email and follow the link to update your password.
On the Update Password page, please create and confirm your new password, then click Save.
HOW DO I VIEW AND EDIT MY BORDERFREE ACCOUNT INFORMATION?
Log into your account and click the user icon located at the top-right corner of the page. In the user drop-down, click Account. On the My Account page, you can view and edit your account, billing, payment, and shipping information.
HOW DO I ADD ANOTHER PAYMENT METHOD TO MY BORDERFREE ACCOUNT?
Log into your account and click the user icon located at the top-right corner of the page. In the user drop-down, click Account. Under the Billing Information section, click Add New Card. In the Add New Card dialog, enter your credit card and billing information, then click Save.
HOW DO I ADD ANOTHER SHIPPING ADDRESS TO MY BORDERFREE ACCOUNT?
Log into your account and click the user icon located at the top-right corner of the page. In the user drop-down, click Account. Under the Shipping Information section, click Add New Address. In the Add New Address dialog, enter your shipping address information, then click Save.
HOW DO I MANAGE MY BORDERFREE PREFERENCES?
Log into your account and click the user icon located at the top-right corner of the page. In the user drop-down, click Account. On the My Account page, you can manage your preferences. Click Save to update the selected preferences in your account.
HOW CAN I HEAR ABOUT THE LATEST SALES, NEW STORES, AND SPECIAL OFFERS?
Update your account preferences to make sure you hear about the latest sales, special offers, and new stores shipping to you. To update your preferences, click the user icon located at the top-right corner of the page and Sign In to your account. Or select My Account in the user drop-down. On the My Account page, scroll down to My Preferences and click Communications to sign up for email and SMS messages. You can also save your preferred language under My Preferences.
HOW DO I VIEW MY BORDERFREE ORDERS?
Log into your account and on the top navigation menu, click Track Orders to view your Borderfree orders. If you just placed an order, please allow up to 30 minutes for your order to appear in your account.
HOW DO I VIEW AVAILABLE SALES AND OFFERS AT BORDERFREE STORES?
Log into your account and on the top navigation menu, click Sale to view all current sales and offers available at Borderfree stores.
WHAT STORES PARTNER WITH BORDERFREE?
To view all of our partner stores, on the top navigation menu, click Stores. On this page, you can view all of our global stores that ship to you.
AM I ELIGIBLE TO SHOP AT ALL BORDERFREE STORES WITH MY ACCOUNT?
You can use your account at participating Borderfree stores; some exclusions apply.
FEEDBACK & SUGGESTIONS?
Borderfree values your feedback and would love to hear from you! To share your thoughts on your shopping experience, including any suggestions for improvement, please visit our Contact Us page and complete the form provided.
WHAT PAYMENT TYPES DOES BORDERFREE SUPPORT?
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, Alipay, Interac Online, UnionPay (credit cards), iDeal, Sofort Banking, SafetyPay, Qiwi, Diners Club International, Discover, POLi, and Cartes Bancaires, with additional payment options coming soon. Please note that some payment methods may not be offered at all Borderfree stores and supported payment methods vary according to your country.
WHAT PAYMENT TYPES CAN I STORE IN MY BORDERFREE ACCOUNT?
We currently allow you to store your Visa, MasterCard, American Express, JCB, Discover, and Diners Club payment information in your Borderfree account.
WHAT CURRENCIES DOES BORDERFREE SUPPORT?
Currently, Borderfree supports billing in more than 70 currencies, with more being added on an ongoing basis. Once you confirm your preferences, you will be able to see products priced in your selected currency.
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
WHEN AM I BILLED?
Your credit card or PayPal account will be billed by Borderfree when your international order is shipped. If you pay using Alipay, Interac Online, Qiwi, iDeal, Sofort Banking, SafetyPay, UnionPay Online Payment, or POLi, you will be billed once your order is placed. Supported payment types may vary according to your country.
WHY DO I SEE CHARGES ON MY CREDIT CARD EVEN THOUGH MY ORDER HAS NOT SHIPPED?
Prior to shipping your order, Borderfree may place an authorization hold on your account to secure your funds for purchase. Borderfree does not charge your credit card until we have shipped your order from our international distribution center. If the authorization hold is not automatically removed within five business days of your shipment, please contact your bank and ask them to release the authorization hold.
HOW WILL CHARGES FROM BORDERFREE APPEAR ON MY STATEMENT?
When you make a purchase from a Borderfree store, Borderfree processes your payment and manages the international delivery of your order. Your statement reflects your order payment as a charge from "BF*Store" where "Store" is the store you purchased from.
WHY IS MY PAYPAL PAYMENT STILL SHOWING AS PENDING?
Your PayPal payment shows as pending until we ship your order from our international distribution center. If your order has been cancelled, but your PayPal payment still shows as pending, please contact Borderfree here and complete the form provided. We will look into the issue and respond to you within one business day.
WHY DO I HAVE DUPLICATE CHARGES ON MY CREDIT CARD STATEMENT?
In most cases, one of the charges is an authorization hold that we place on your account to secure your funds for purchase. Borderfree does not charge your credit card until we have shipped your order from our international distribution center. If the authorization hold is not automatically removed within five business days of your shipment, please contact your bank and ask them to release the authorization hold.
WHAT IF I THINK MY CREDIT CARD NUMBER IS BEING FRAUDULENTLY USED?
If you have not recently shopped with a Borderfree store, and suspect that a transaction from Borderfree is fraudulent, please first contact your bank to report the activity. Then, contact Borderfree here and complete the form provided. We will respond to you within one business day.
CAN I PURCHASE OR REDEEM INTERNATIONAL GIFT CARDS?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.
HOW CAN I TRACK MY ORDER?
Visit our Track Orders page for detailed information on your orders, including order details, shipping information, tracking numbers, and expected delivery dates.
HOW WILL I KNOW HOW MUCH MY ORDER WILL COST?
Just add items to your basket and then check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs to your selected international destination, as well as any applicable duties and taxes.
HOW DO I MODIFY MY ORDER?
For questions about modifying, cancelling, returning, or exchanging your order, or to report damaged goods or incorrect items in your package, please contact the store you purchased from. To view your store's contact information, please go to the Contact Us page.
WHERE CAN I FIND MY ORDER NUMBER?
Your order number appears in the order-related emails you receive from Borderfree, such as the "Shipment Confirmation" email. If you cannot find your order number, please contact the store you purchased from, and they can assist you. To view your store's contact information, please go to the Contact Us page.
HOW DO I KNOW IF YOU RECEIVED MY ORDER?
When you place an order with a Borderfree store, you should receive an "Order Received" email from firstname.lastname@example.org within one business day. If you have not received this email, please contact the Borderfree Customer Care team. Need our contact information? Please go to the Contact Us page.
WHEN WILL I RECEIVE AN ORDER CONFIRMATION EMAIL?
When Borderfree receives confirmation that your order has been processed by the store, we send you an "Order Confirmation" email. If you do not receive this email within two business days, please contact the store you purchased from. To view your store's contact information, please go to the Contact Us page.
HOW DO I CHANGE OR CANCEL MY ORDER?
To change or cancel your order after it has been placed, please contact the store you purchased from as soon as possible. If the order has already shipped, it may need to be processed as a return after it is delivered to you. To view your store's contact information, please go to the Contact Us page.
WHAT ARE MY INTERNATIONAL SHIPPING OPTIONS?
You will be quoted a specific delivery timeframe at checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Delivery times vary depending on the Borderfree store you are purchasing from, the shipping address on the order, and the available shipping options. At checkout, you will see an estimated delivery timeframe for each available shipping option before you submit your order.
I'M A BORDERFREE ACCOUNT MEMBER—HOW DO I TRACK MY ORDER?
Already a Borderfree member? Log in to your Borderfree account and click Track Orders. On this page, you can track the progress of your order, as well as your expected delivery date.
I DON'T HAVE A BORDERFREE ACCOUNT—HOW DO I TRACK MY ORDER?
If you do not have a Borderfree account, you can track your order by clicking the tracking link that appears in your Shipment Confirmation email from Borderfree. You can also visit the Track Orders page and enter your order number and email address to view your order tracking information.
CAN I SHIP TO AN ADDRESS OTHER THAN MY HOME ADDRESS?
Yes, Borderfree will ship your order to the shipping address you enter at checkout, which can be any international destination supported by the store you are purchasing from.
ARE THERE ANY ITEMS THAT CANNOT SHIP TO MY COUNTRY BECAUSE THEY ARE RESTRICTED?
If there are any items that cannot be imported into your destination country selection or exported internationally, Borderfree will notify you during the checkout process.
HOW DO I REQUEST A RETURN OR EXCHANGE?
To request a return, we ask that you contact the store whose merchandise you purchased through Borderfree. Borderfree is responsible for facilitating returns, but each store that partners with Borderfree publishes the international return and exchange policies that apply to a given return or exchange request. To learn more about a particular store's return policy or to request a return merchandise authorization, please contact the store whose merchandise you purchased through Borderfree. To view your store's contact information, please go to the Contact Us page.
WHEN WILL I RECEIVE MY REFUND?
We typically process refunds within 5-10 business days after your merchandise has been received by our returns center. Please note that it may take up to two billing cycles for the refund to appear on your monthly statement. If you have questions about your refund, please contact the store whose merchandise you purchased through Borderfree. To view your store's contact information, please go to the Contact Us page.
WHAT WILL MY TOTAL REFUND BE?
When your return is authorized, you will receive an email with a detailed breakdown of your refund. Each Borderfree store sets the international return and exchange policies that Borderfree applies to a given return request. These policies determine how your return is calculated. If you have questions about your refund, please contact the store whose merchandise you purchased through Borderfree. To view your store's contact information, please go to the Contact Us page.
HOW DO I ARRANGE FOR MY RETURN TO BE PICKED-UP?
When you request a return, you will receive a "Return Authorization" email. This email contains detailed instructions on how to return your item(s), including instructions on arranging for pick-up or drop-off. If you have questions about a pending return or need to request a new return, please contact the store whose merchandise you purchased through Borderfree. To view your store's contact information, please go to the Contact Us page.
CAN YOU PROCESS MY REFUND TO A DIFFERENT CREDIT CARD?
No, refunds must be credited to the original method of payment on your order. If we are unable to process your refund to your original method of payment, we will contact you to resolve the issue.
ARE THERE ANY ADDITIONAL COSTS THAT WILL BE DUE UPON RECEIPT OF MY ORDER?
At checkout, you may be presented with options to either prepay duties and taxes or to pay duties and taxes on delivery. If you choose to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery. If you choose to pay duties and taxes on delivery, you will be required to pay these fees to the shipping carrier when you receive the order.
If you prepaid duties and taxes on your order but have received a bill for additional charges, please email us at email@example.com with a copy of your order receipt. We will investigate the issue and respond to you as soon as possible.
HOW ARE DUTIES AND TAXES CALCULATED FOR INTERNATIONAL ORDERS?
In general, duties and taxes are determined based on the type of product being shipped, its value, country of manufacture, and ultimate country of destination. You will be able to view an estimate of applicable duty and tax/VAT for your order within the Borderfree international checkout.