Thank you for contacting Borderfree.

If you are a customer residing in the European Economic Area or Switzerland at the time you make a purchase with Borderfree, you have rights with respect to the personal data of yours that Borderfree holds. These rights are:

  1. The right to receive a copy
  2. The right to update or rectify
  3. The right to receive a copy in a format that can be readily taken to another vendor
  4. The right to erasure subject to Borderfree’s need to maintain such data for legal or regulatory purposes
  5. The right to lodge a complaint with a supervisory authority (https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en)

Please complete the details below and click Submit Request, and a member of our Customer Care team will follow up with you within thirty (30) calendar days.

All fields are required.

Borderfree (including Borderfree, Inc., Borderfree Ltd., and Pitney Bowes Australia) have a legal basis to use and retain your information as needed to provide you services, fulfill your order, comply with our legal obligations, resolve disputes, and for other legitimate business reasons (the Purposes) by virtue of the fact that you have entered into a contract with us for the purchase of goods. Borderfree may also send you offers and promotions where you have consented for us to do so.

Information that we collect for the Purposes includes but may not be limited to your name, physical address, email address, IP address, order number, phone number, date of birth, log-in credentials for your Borderfree.com account (where applicable), and payment information.

Borderfree may provide your information to third parties in connection with the Purposes. Borderfree and any such third parties that Borderfree has authorized will only retain your information for as long as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may withdraw your consent to offers and promotions from Borderfree at any time by sending an email to optout@borderfree.com.

Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above, which may be situated (and may be processed by staff operating) in places other than your home jurisdiction, the U.S., and/or the European Economic Area (EEA). The countries concerned may not have similar data protection laws to your home jurisdiction, the U.S., and the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy continues to be protected.